transfer documents to new macbook

Upgrading from 2018 MacBook Pro 13 to new MacBook Pro 16. Went through Migration Assistant two times, one from Time Machine and one direct Mac to Mac. Documents, emails, photos and music do not transfer. I am disappointed in Mac, this is my third MacBook and have never had problems like this in moving everything to new machine.

Posted on Sep 1, 2020 5:54 AM

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2 replies

Sep 2, 2020 11:26 AM in response to chris_g1

Thank you for your response. After many attempts with migration manager and chats with customer support nothing worked. The reason for purchasing another MacBook was to avoid manual update otherwise I would have spent a lot less and purchased a POS Microsoft machine. In the end, I restarted the new machine in "Restore" mode and restored from the Time Machine backup. For some reason that worked just fine.

Sep 2, 2020 7:45 AM in response to watchman19

Hello watchman19,


Thanks for using Apple Support Communities!


We understand you are experiencing an issue when using Migration Assistant to move your data from your old Mac to your new Mac. We are happy to help provide some guidance.


If any of your data did not move over after using the Migration Assistant, let's check to see if any of that data might be stored in iCloud and needs to be synced from there. Take a look at these helpful articles to make sure your device is logged in to your Apple ID and synced with iCloud:


Access your music library on all your devices


Set up and use iCloud Photos


If needed, you can also move your files manually. Take a look at the places your data is stored and how to move it:


OS X: Manually migrating data from another Mac


We hope this helps.


Best Regards.

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transfer documents to new macbook

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