Hello, my iPhone XS Max will make phone calls but won’t send/receive texts or will not load any apps. I can text through my watch fine but have to restart my phone every time I want to use an app or text but that works only once or twice.
Anyone have any idea what’s going on and how to fix it?
iPhone XS Max
Hello A-f114E,
Thanks for using Apple Support Communities!
We understand your iPhone is experiencing some problems using apps or sending / receiving texts and phone calls. We are happy to look in to this with you.
To start, let's make sure that your iPhones software version is up to date. Please navigate to Settings > General > Software Update and check to see if there is anything available.
Update your iPhone, iPad, or iPod touch
If you are up to date and the issue continues, we would like to ask some additional questions to get a better understanding of what is happening.
1.) Does your iPhone give any error messages when you try to send a text or make a phone call?
2.) Does your iPhone unexpectedly restart and display any icons or the Apple logo?
3.) Do you recall when this behavior first started? Was it after any sort of change or new app download?
We look forward to working to a resolution on this.
Best Regards.
Everything is up to date. There is no software updates that can be performed.
It does not restart on its own. Only when I force restart.
I can make and receive calls just fine. Sometimes I cannot text and it won’t send. Just has the blue bar at the top and never completely goes across the screen. No error messages.
it first started on Friday. I noticed my apps were missing on my home screen. But I could touch where they would be and that app would open. For instance, my messages app are in the bottom grayed out bar. I couldn’t actually see the green bubble where the app would be but could see if I had a message with the red number in the corner. If I touched where the message app would be my messages would open up, this happened with mostly all of my apps.
Nothing has changed and I have not downloaded anything new.
thanks for your help.
Hey there A-f114E,
Thanks for getting back to us with that information. We'd like to take some steps to test the software on your device to see if that might be what is causing this behavior.
Before we get too far in to that, let's also check to see how much available storage is on your device. Please navigate to Settings > General > iPhone Storage. Let us know if your storage is full, or if you have some available space.
If you do have a good amount of available storage left, the next step would be to make sure you have a recent back up of your information. You can check when the last backup was made by going to Settings > [your name] > iCloud > iCloud Backup. It should show you when your last backup was made at the bottom of that screen. If you don't have a recent backup, you can tap on "Back Up Now" to create one.
How to back up your iPhone, iPad, and iPod touch
After that is done, the next step would be to connect your iPhone to a computer to restore your device to factory settings. Once it is set up as a "new" device, we would want to test to see if this same behavior happens with your apps and messages. Take a look at the steps here for some guidance on doing that:
Restore your iPhone, iPad, or iPod to factory settings
If the behavior does not persist while you have it set up in its factory state, you can then restore your backup file on to the iPhone:
Restore your iPhone, iPad, or iPod touch from a backup
Doing these steps will isolate the issue to being either something within the iOS software that was installed, or to a possible physical device problem and help us determine the next best steps to take.
Let us know if you have any questions or run in to any issues on this.
Regards.
iPhone not texting or apps wont work but will make calls
