Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

forgot passcode

I am using iphone 7, I have forgot the passcode and not backed up my data. Is there any solution to save my data or unlock my phone through icloud

iPhone 7

Posted on Sep 1, 2020 6:23 AM

Reply
Question marked as Best reply

Posted on Sep 1, 2020 6:27 AM

Sorry, no. Backups need to be made before you need them. If you had enabled iCloud Sync (which is not the same as iCloud backup) before you forgot the passcode then after you restore the phone as described below you can re-sync that content back to the phone. It won’t be everything you had on the phone, but it will be a lot of it.


To set up iCloud Sync you would go to Settings/[your name]/iCloud and turn on the switches for content that you desired to sync, such as photos, contacts, calendars, etc. Did you do this?


To restore the phone to service use these instructions—>If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support or this companion video:


1 reply
Question marked as Best reply

Sep 1, 2020 6:27 AM in response to dildarshaikh

Sorry, no. Backups need to be made before you need them. If you had enabled iCloud Sync (which is not the same as iCloud backup) before you forgot the passcode then after you restore the phone as described below you can re-sync that content back to the phone. It won’t be everything you had on the phone, but it will be a lot of it.


To set up iCloud Sync you would go to Settings/[your name]/iCloud and turn on the switches for content that you desired to sync, such as photos, contacts, calendars, etc. Did you do this?


To restore the phone to service use these instructions—>If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support or this companion video:


forgot passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.