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iphone 11pro stops playing music

My iphone 11pro randomly stops playing music (happened when outside). I had to restart phone to get it to work.

iPhone 11 Pro, iOS 13

Posted on Sep 1, 2020 10:13 AM

Reply
3 replies

Sep 2, 2020 10:32 AM in response to gregbdrose

Hi gregbdrose,


Thanks for your post! We understand that your iPhone randomly stopped playing music. Did the issue occur when on Wi-Fi or cellular? What app were you playing music from? If you haven't yet, force close the affected app and perform any available iOS update.


How to force an app to close on your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch


Let us know what you find out!


Take care!

Sep 4, 2020 8:28 AM in response to gregbdrose

Hi gregbdrose,


Thanks for the response. Have you checked to make sure cellular is enabled for streaming music?


Settings > Music > Cellular Data > On


Listen to music and more in the Apple Music app


If the issue continues to persist while using cellular data, we suggest you reach out to your carrier.


Wireless carrier support and features for iPhone in the United States and Canada


Hope this helps.


Best regards.

iphone 11pro stops playing music

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