For the past several months, intermittently my call log will be missing the most recent three days. It eventually comes back. Rebooting does not help. There have been two updates installed, but neither have resolved this. Perhaps the upgrade to iOS 14 will resolve it. Thoughts or suggestions?
Hi TarHeelTech,
We understand you are experiencing an issue with Recent Calls displaying as expected.
Can we ask, have you updated your device recently?
Additionally, are you carrier settings updated? You can learn how to do so here: Update your carrier settings on your iPhone or iPad.
If so, and the issue persists, we would recommend ensuring you have a backup of your data (How to back up your iPhone, iPad, and iPod touch), then Restore your iPhone. You can learn how to do so here: Restore your iPhone, iPad, or iPod to factory settings.
Once complete, Setup As a New Device (do not restore your backup).
If the issue is resolved, go ahead and restore your backup. You can learn how to do so here: Restore your iPhone, iPad, or iPod touch from a backup.
If the issue recurs once your backup is restored, there may be an issue with your user data, in which case we would recommend you sync your content to a service such as iCloud, then erase your device and Setup As a New Device - all synced data will return, though you will need to re-download your apps and adjust your user settings to your preference.
Hope this helps!
Thank you for using Apple Support Communities.
Cheers!
I did all of the steps above and did not have success. I Erased and Restored device, then set up as a new device. The missing calls were not on the device. I am missing 10 day periods of activity in June and July. I have plenty of space in my call history so it is not due to the 100 calls that are shown. Please help, I have spent two days trying to retrieve this!!
Recent call log missing recent calls
