Hi all. I purchased a macbook air 2 wks ago. As soon as I bought the device, I saw the temporary charge (from my understanding this charge is to make sure you have enough $) deducted from my bank account. Yesterday the macbook got shipped and i got deducted another time, I suppose for the actual transaction. However the original temporary charge has not been removed, so I have been charged twice. Ideas?
A lot of merchants put a temporary authorization on your account when you place an order. That is an industry standard. There is not a real “charge” - it is a temporary hold to make sure the card is good for the amount. When the merchandise ships, Apple will actually put through a charge; the temp. hold will disappear all by itself. If your bank actually put the temp. hold through as a charge, you need to talk to your bank - they are pulling the trigger when they shouldn’t.
Here are Apple’s payment terms:
https://www.apple.com/shop/help/payments
And, we are all other users here; you are not addressing Apple employees, so we do not have access to any account information.
A lot of merchants put a temporary authorization on your account when you place an order. That is an industry standard. There is not a real “charge” - it is a temporary hold to make sure the card is good for the amount. When the merchandise ships, Apple will actually put through a charge; the temp. hold will disappear all by itself. If your bank actually put the temp. hold through as a charge, you need to talk to your bank - they are pulling the trigger when they shouldn’t.
Here are Apple’s payment terms:
https://www.apple.com/shop/help/payments
And, we are all other users here; you are not addressing Apple employees, so we do not have access to any account information.
Give it a few days to make sure the second charge doesn't go away.
If it is still there after a few days, Contact - Official Apple Support to find out what happened.
Hey mate. About 3 days after I saw the charge, the actual transaction went through - meaning I saw the transaction go through via online banking, and the remaining double charge was refunded back in to my account.
This is pretty bad on Apple's behalf. They don't even let you know that this temporary double charge will happen.
Yeah it’s ridiculous but yes it will be returned
This happened today to me too. I purchased an iPad air 2 weeks ago and got deducted instantly. Yesterday an invoice was mailed to me and got deducted again. It was flagged by my bank account as an unauthorized transaction and I was required to report to the bank wherein they suggested toblock my account to prevent further unusual activity. I think this is not an isolated case, help us resolve this issue.
Hi there, I’m in the middle of this same situation. My bank balance is deducted to the tune of 2 MacBooks. Apple day they can only see one transaction and my bank can see one that has gone as well as another pending one. That said, I’m in my overdraft incurring fees as a result. Just wondering how this ended up for you? Thanks in advance
Ah brilliant thanks for that - yeah it’s crazy, it’s not like it’s a small amount of money either right and even if they just admitted it happens, it would at least put you at ease. Anyway, thanks for letting me know.
my bad I thought the one that replied the previous post was an apple representative. Haven't really read the username thoroughly
Hey dude, I get the same problem, so we just need to wait and the money will refund automatically?
thank u in advanced
"We" are users like you, and have no power to resolve these issues. Contact Apple using the link provided by above.
Money deducted twice from apple store purchase
