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What do I do if I see a file with a question mark at Start up??

I'm just trying to wipe my computer and factory reset it so I can sell it. So many videos. So many blogs. I'm like a 3rd grade level (maybe 2nd grade) when it comes to all things tech. I think I restarted it before reinstalling the OS (in fact...I'm positive I did).


Now I just get a file icon with a question mark. Don't know how to fix this. So frustrating!!


Anyone?? Help me out?

iMac 27″, macOS 10.14

Posted on Sep 2, 2020 8:16 PM

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Question marked as Top-ranking reply

Posted on Sep 6, 2020 2:54 PM

If you're getting a flashing question mark folder at startup, please see https://support.apple.com/en-us/HT204323.

2 replies

What do I do if I see a file with a question mark at Start up??

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