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Resetting Apple ID on an iPad

We have an ipad that used to be my wifes before she passed away. I would like to use the ipad with my appleid but i cant reset it since i don't know her password.

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Sep 3, 2020 11:29 AM

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Question marked as Top-ranking reply

Posted on Sep 3, 2020 12:00 PM

If you have access to the email account that was her Apple ID, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password    


Or contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Either take the device, the above paperwork, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.        

1 reply
Question marked as Top-ranking reply

Sep 3, 2020 12:00 PM in response to gunnyronnewton

If you have access to the email account that was her Apple ID, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password    


Or contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Either take the device, the above paperwork, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.        

Resetting Apple ID on an iPad

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