apple.com delivery

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Level 1

8 points

apple.com delivery

iPhone SE 2nd generation purchased from Optimum.net in April 2020 became subscription to Altice.com and never worked but charges paid for subscription. Optimum sold the phone not help with the item, Altice same is not helping because it came from Optimum. Apple said is under insurance so they sent me a box to mail to Repairs. I returned the phone in that box to Carlisle Pa on 8/11/20 and USPS delivery shows arrived on Aug 20, 20 but after that again arrived on Sept 1st 2020. No Apple.com account # and no other references, what to do?

Posted on Sep 4, 2020 10:55 AM

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Answer 1

chris_g1

Community Specialist

Sep 5, 2020 12:12 PM in response to elenaiphone

Hello elenaiphone,

Welcome to Apple Support Communities.

We understand from your comments that you received the package back from the Apple repair facility but you have additional questions. We'll be glad to point you in the right direction for answers.

First, check out the guide about How to send your iPhone to Apple for service in the United States and Canada.
Scroll down to "Use your repaired or replaced iPhone".
If you need additional help, please Contact Apple Support.

Kind regards.

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Answer 2

elenaiphone Author

Level 1

8 points

Sep 6, 2020 2:44 PM in response to chris_g1

Hello,

My iPhone sent to your place for repair was stored and just found finally, to go to the place it needs to be fixed if possible. I had this phone, from April and never worked. Hope that it will be repaired or if I buy another unit it will be from Apple

Thank you

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Answer 3

Sep 5, 2020 12:15 PM in response to elenaiphone

Apple is not involved and your issue is with the seller.

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apple.com delivery

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