Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Flexgate in 2019 MacBook Pro 13"

The flexgate still persist in 2019 13" MacBook Pro lineup and it's not eligible for the repair programme don't know what to do now.

MacBook Pro 13”, macOS 10.15

Posted on Sep 4, 2020 11:14 AM

Reply
Question marked as Best reply

Posted on Sep 4, 2020 12:16 PM

Razor9698 wrote:

The flexgate still persist in 2019 13" MacBook Pro lineup and it's not eligible for the repair programme don't know what to do now.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service



Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


1 reply
Question marked as Best reply

Sep 4, 2020 12:16 PM in response to Razor9698

Razor9698 wrote:

The flexgate still persist in 2019 13" MacBook Pro lineup and it's not eligible for the repair programme don't know what to do now.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service



Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Flexgate in 2019 MacBook Pro 13"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.