Itunes does not see my Iphone 11pro

Well I'll be freaking darned.

I've just been through it all again . . . . . with no success . . . until the third attempt. I wish I'd filmed it because I'd swear attempt 3 was exactly the same as 1 and 2 but something obviously wasn't.

At step 8 my system defaults to programme files (X86) which does not contain a drivers folder (as stated last time)

I changed that to programme files and the driver folder is there (as stated last time) however last time when I selected the correct .inf file I got an error message saying (not word for word here mind) that the driver could not be installed that way?*!?

This time the list of files (of which there were 4 last time) never even appeared. As soon as I selected the folder the driver just installed itself!

The device manager entry changed from Apple iPhone under "portable devices" to Apple Mobile Device USB Driver under "Universal Serial Bus controllers".

Booted up iTunes and there it was, iPhone 11, woohooo.

Plugged in the old 4S? Nada, Nixie, Nowt at all!!!

So back to device manager and its still there as a portable device called iPhone.

Groundhog day'd my way to step 8, two mouse clicks, a growl from the floppy drive (yep, still have one!), a bing bong and another portable device jumped to the USB controllers gang.

For something that should have been so simple this has been one of the most irritating, time consuming faffs I've had since my three day battle with a malicious little swine of a virus that my AV software didn't even spot.

Thanks for the pointers, very much appreciated !!!

Already restarted, reinstalled or updated everything!

Tonight I quit, uninstalled and re-downloaded iTunes from the apple site . . . except judging by the screenshots it looks like I was redirected and given the Microsoft version.

Either way a fresh clean install should have fixed it and has not so now I followed the instructions on this knowledge article https://support.apple.com/en-gb/HT204095.

If I do it the MS way it says I HAVE the latest driver. If I do it via the run command it says "the file you have chosen does not use this installation method" (or words to that affect, seen to many godarned words to remember).

Incidentally OS is Win7Pro if that makes a difference.

When you say “follow the advice given in the user tip” are you referring to the article https://support.apple.com/en-gb/HT204095 which i clearly stated i followed and noted the unsuccessful responses or a different user tip? (i can see that reads a bit snotty, it’s not meant to, i just think i must be missing something).

Additionally all the articles suggest the PC is not seeing the device so it must be a driver but the hardware sees it just fine, it’s only itunes software that can’t. Is that still a driver issue?

If it is then should that not have been fixed by the full new install which should have the latest driver already?

I reread your personal tip.

When i followed that route the drivers folder is not even visible. (I thought i had set this machine up to show all hidden files after an irritating glitch during the build). The folder is visible using (i think) the run command and that’s when it said .inf could not be installed using that method!

One bit i did miss off was “repair mobile device support”. The word repair put me off after a bad experience with windows repair.

Does that routine require windows discs or is it less complicated than that?

unfortunately it appears i spoke to soon.

All gone TU again.

Sync froze at step 2 (backing up) for hours so just had to kill it,

Phone still shows in itunes and device manager but no dcim access.

itunes says the phones never been backed up even though it has but that might be due to delete/reinstall fiasco.

Never had this sort of palava with Nokia Phone Browser. 😆

Here’s a question.

PC is getting on a bit but was fastest available processor/ram/HD when i built it. I’ve seen brand new ones run slower😬

256Gb phone

Sub 25Gb used

How long should a first backup take?

No worries!

Im anti cloud with every cell of my being so ill just have to stick at it I guess . . .

Back up? What’s a back up? Ha, those were the days.