Struggling to transfer photos and voice memos. Apple Tech support on the call for 1 hour and the worst support i can say

Unable to transfer photos from iphone to My personal PC. have gone through the artlicles and have spend more then 6 hrs now trying to copy my pictures to my pc so that i can create some storeage space on my phone.


This is teh worst experience i' m having and dont know why Apple ahs complicated this transfer ofpictures. You need to learny from Andriod. Me begn a technical guys struggling liek this and i can't imaging the non IT guys what they are experiencing


Posted on Sep 4, 2020 8:27 PM

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Question marked as Top-ranking reply

Posted on Sep 5, 2020 1:47 AM

I am not sure which article you are referring to? However I am giving below an extract of an article below ...


Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

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1 reply
Question marked as Top-ranking reply

Sep 5, 2020 1:47 AM in response to hl_mbabu

I am not sure which article you are referring to? However I am giving below an extract of an article below ...


Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

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Struggling to transfer photos and voice memos. Apple Tech support on the call for 1 hour and the worst support i can say

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