Apparently, Apple agreed with me that my original suggestion could be dangerous. The community hosts have edited my reply to remove that information. That’s a good thing though. This is a difficult situation without any easy way out.
If I recall correctly, you did post another EtreCheck report in reply and the Norton system extension was still listed. So in addition to that suggestion from the Norton support forums being dangerous, it is also ineffective.
Here is the only safe, effective way to remove an orphan system extension:
1) Back up your computer with Time Machine;
2) Boot into the Recovery volume (see About macOS Recovery - Apple Support);
3) Use Disk Utility to erase your disk (see How to erase a disk for Mac - Apple Support);
4) Reinstall the operating system (see How to reinstall macOS from macOS Recovery - Apple Support);
5) Restore from your Time Machine backup (see Restore your Mac from a backup - Apple Support);
6) When you configure the restore, you have to make sure to restore only your user account files. Do NOT select Applications, Other files and folders, or Computer and Network settings.; and
7) After the restore, manually reinstall only the software you really need.
That’s a fair amount of work. That’s why I didn’t suggest it in the first place. However, the only way to uninstall the new System Extensions that Apple introduced in macOS Catalina is to drag the containing app to the trash. If you try to use and uninstaller or an “app zapper” on these files, you will be left with a low-level system modification, still running, but running out of control. Apple is now warning people that kernel extensions are being deprecated. We can expect to see lots more system extensions in the future. Uninstalling was always a can-o-worms before, and it is getting worse.