Iphone 11 pro camera zoom problem

iPhone 11 Pro, iOS 13

Posted on Sep 5, 2020 1:23 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2020 2:13 AM

Hi Petrmaria,


Looks like you have an issue with your camera. May I ask have you tried restore your device with iTunes? You can try to restore your iPhone using iTunes to ensure that it was software related or not. Pleased be informed that restoring your iPhone will erase all your data. Kindly backup your data before proceeding with restoration.


If issue persist, I suggest you to bring into Apple Authorised Service Provider to get it checked, it might be issue with your camera hardware or motherboard connector.

1 reply
Question marked as Top-ranking reply

Sep 5, 2020 2:13 AM in response to Petrmaria

Hi Petrmaria,


Looks like you have an issue with your camera. May I ask have you tried restore your device with iTunes? You can try to restore your iPhone using iTunes to ensure that it was software related or not. Pleased be informed that restoring your iPhone will erase all your data. Kindly backup your data before proceeding with restoration.


If issue persist, I suggest you to bring into Apple Authorised Service Provider to get it checked, it might be issue with your camera hardware or motherboard connector.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 11 pro camera zoom problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.