Messages photos not saving to Photos

When I save photos from a text, after the last update, they don’t save to Photos. There is a save button, but they save in Messages. How do I get them in Photos?

Posted on Sep 5, 2020 8:23 AM

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3 replies

Sep 7, 2020 7:44 AM in response to northernlights57

northernlights57,


Thank you for replying back and letting us know that you are able to save photos successfully from messages, that is awesome to hear!


As of iOS 13.7, if you tap on a photo within messages and then tap the share button the option to Save Image will save the photo to the Photos app. There would not be an additional Photos app option listed other than the Save Image option. You can also tap and hold on a photo within Messages and then choose to save the image as well. Checkout the "Find attachments from a conversation" section in this resource below for useful steps that can help when saving images:


Use Messages on your iPhone, iPad, or iPod touch


Have a great day!

Sep 6, 2020 11:40 AM in response to northernlights57

Hello northernlights57,


Thank you for using Apple Support Communities!


It sounds as though you’re not able to save photos received in the Messages app. You’re in the right place, we’d be glad to assist in seeking a solution.


Let's start with some basic steps that can help. First, let's check to see if the software on your iPhone is up to date (iOS 13.7) and then let's restart your device.


Below are some resources that can help:


Update your iPhone, iPad, or iPod touch

Restart your iPhone


If the issue continues, we’d advise checking to see if any profiles are installed that could prevent photos from being saved:


Install or remove configuration profiles on iPhone


We hope this helps.

Cheers!

Sep 6, 2020 3:10 PM in response to cp from OH

Thank you for your help. I went through all the steps and the save to Photos icon is still not there.


I had a configuration - it is the HockyApp Config, which shows as expired and not verified. When I click on more details, it shows Microsoft IT TLS CA 2 as active, but not verified. I removed this configuration and restarted my iPhone.


The Photos App is still not in the list, but the "save" is now sending to my Photo albums under Recent.



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Messages photos not saving to Photos

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