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Today (9-5-20) Robux for my daughter of $5.42. To see another charge on my bank account of $11.95 on the same date. I never purchased any other item/subscription. I would like that $11.95 refunded please.

Why was there another charge on top of what I

iPhone 11 Pro Max, iOS 13

Posted on Sep 5, 2020 12:29 PM

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Question marked as Best reply

Posted on Sep 5, 2020 2:06 PM

Follow the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


If you still can't find out what made the charges,

Contact apple by the link in that article.


or:

Contact Apple for support and service - Apple Support


Once you found the charges,

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support


Also see this:

How long refunds from the App Store or other Apple services take - Apple Support


Good luck!

1 reply
Question marked as Best reply

Sep 5, 2020 2:06 PM in response to bifaa5

Follow the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


If you still can't find out what made the charges,

Contact apple by the link in that article.


or:

Contact Apple for support and service - Apple Support


Once you found the charges,

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support


Also see this:

How long refunds from the App Store or other Apple services take - Apple Support


Good luck!

Today (9-5-20) Robux for my daughter of $5.42. To see another charge on my bank account of $11.95 on the same date. I never purchased any other item/subscription. I would like that $11.95 refunded please.

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