Activation Lock

If you are talking about the passcode to unlock your iPad screen, these are the steps you need to follow:--> If you forgot the passcode on your iPad, or your iPad is disabled

If you mean "activation lock", neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

If you mean something different, please better specify your problem / needs

Regards

Giulio

Are you having difficulties with your device Passcode, your AppleID Password, or both.

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

If you are having difficulties with an Activation Lock, recovery of the AppleID and associated password is crucial - as without it you’ll not be able to recover access to the iPad.

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.