Iphone Camera is just a black screen

My IPhone 7 plus camera is just coming up as a black screen. I've tried lots of different things from restarting the phone too deleting apps that may use the camera. still doesn't work and i'm wondering what i may be able to do?

iPhone 7 Plus

Posted on Sep 6, 2020 5:18 AM

Reply
2 replies

Sep 6, 2020 8:38 AM in response to Francesca_Formoso

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone Camera is just a black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.