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Iphone Camera is just a black screen

My IPhone 7 plus camera is just coming up as a black screen. I've tried lots of different things from restarting the phone too deleting apps that may use the camera. still doesn't work and i'm wondering what i may be able to do?

iPhone 7 Plus

Posted on Sep 6, 2020 5:18 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2020 8:38 AM

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!

2 replies
Question marked as Top-ranking reply

Sep 6, 2020 8:38 AM in response to Francesca_Formoso

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!

Iphone Camera is just a black screen

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