Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unknown error occurred (4010)

How do I fix this error: The iPhone "iPhone" could not be restored. An unknown error occurred (4010)

iPhone 11 Pro Max, iOS 13

Posted on Sep 6, 2020 8:01 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2020 8:26 AM

That is a communications error. If you have a firewall or antivirus try restarting your computer, then temporarily disable them. You should also verify that you have the latest version of iTunes if your computer runs Windows. You can get it from https://apple.com/itunes. If you have a Mac it should automatically be updated unless it is a very old Mac.

2 replies
Question marked as Top-ranking reply

Sep 6, 2020 8:26 AM in response to cherylt777

That is a communications error. If you have a firewall or antivirus try restarting your computer, then temporarily disable them. You should also verify that you have the latest version of iTunes if your computer runs Windows. You can get it from https://apple.com/itunes. If you have a Mac it should automatically be updated unless it is a very old Mac.

Unknown error occurred (4010)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.