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Level 1

5 points

Ipad has crashed model A1822

I have a black screen and the device is not responding

iPad, iPadOS 13

Posted on Sep 6, 2020 9:07 AM

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Community+ 2024

Level 10

288,458 points

Posted on Sep 6, 2020 9:58 AM

Connect the iPad to its Power Adapter - and allow the iPad to charge for at least an hour. Then, whilst still connected to the Power Adapter:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If the iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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