Can't restore iphone with error 9

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Can't restore iphone with error 9

Hi, I have a brand new iphone se 2020. It was functioning normally. I tried a software update and it suddenly goes to a recovery mode. I tried to update / recover using my mac, however, every attempt failed with Error 9. I tried with the Apple cable, and my Mac is up to date. This is a 100% error caused by the software update, and there is no way for me to fix it on my end. This doesn't make any sense because the iphone just destroyed itself and there is not even a way for a factory reset.

iPhone SE, iOS 13

Posted on Sep 7, 2020 3:27 AM

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Answer 1

jeremy_v

Community Specialist

Sep 8, 2020 6:28 AM in response to minjae96

Hey minjae96,

It sounds like you're having an issue with your new iPhone stuck in recovery mode. We can understand wanting to get that resolved. We want to help.

This article has the best steps to take based on the error you're seeing: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device It looks like you've already tried most of the steps in that article, we'd recommend testing with another computer to see if it works properly or if you have the same issue there.

For further assistance, reach out to Apple Support here: Get Support

Thanks!

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Can't restore iphone with error 9

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