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aiymao Author

Level 1

8 points

Problem with Subscription

I do not recall subscribing to the premium version of the app (videoleap). The subscription was pending and I wasn’t able to download any (even free) apps on the AppStore, until today when I connected payment method and Apple automatically withdrew $35.99 from my account. I deleted the app before, and haven’t used it, and I just found out about the subscription when money was already withdrawn. I believe there had been a mistake. Please, please, help me solve this problem!

iPhone 8 Plus, iOS 13

Posted on Sep 7, 2020 5:59 AM

Top-ranking reply

junsungE

Level 5

4,694 points

Posted on Sep 7, 2020 11:41 PM

Hello aiyamo,

please reference Request a refund for apps or content that you bought from Apple!

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Problem with Subscription

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