You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Abcd5431
Abcd5431 Author
User level: Level 1
4 points

I have received a receipt for a purchase that is not ours.

I have received a receipt for a purchase that is not ours. How can I stop all unauthorized charges?




[Personal Information Edited by Moderator]

UNU8000,

Posted on Sep 7, 2020 8:00 AM

Reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,695 points

Posted on Sep 7, 2020 8:06 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,695 points

Sep 7, 2020 8:06 AM in response to Abcd5431

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

Reply

I have received a receipt for a purchase that is not ours.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up