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Vrodvan Author

Level 1

8 points

Activation lock

Hello! I have updated my iPhone to iOS 13 but during activating it asked me Apple ID. Unfortunately I don’t remember it. But I have receipt as proof of purchase.

iPhone 7

Posted on Sep 7, 2020 8:01 AM

Top-ranking reply

Niel

Level 10

733,049 points

Posted on Sep 7, 2020 8:07 AM

Use Apple's iForgot service, or contact their Account Security team, or if you’re the iPhone’s original owner, supply Apple with its purchase receipt and ask them to remove the lock.

Most of the people on these boards are other customers and cannot remove the lock. To contact Apple, click here and pick a method, or go to an Apple Store if one's open nearby.

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Activation lock

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