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Question: AirPods Pro working only on first paring

So I have AirPods Pro and iPhone 11 for a while now.


Lately, I've notice that every time I'm opening the lid of the case, the iPhone recognize and also shows the nice animation (shows the battery level as well). 




When I pull one of the headphone into my ear, I'm not hearing any sound connection.


When I choose the AirPods Pro as my output source, It's loading for about 5-10 seconds and not connecting. 




The only problem to resolve this issue is to reset the AirPods Pro and reconnect it again.


Once I'm pairing it for the first time after resetting, it's work for the first session.


Once I'm put the headphones back to the case, it's going back to the issue I've described above.




I've tried to reset my iPhone, network setting and all settings.


Nothing fix this issue. 


Is there anything else I should try?




I also not sure which device is the problem, is it the AirPods or is it my iPhone.


It does connecting to my wife iPhone with not problem, so I'm tending to believe the it's an iPhone problem. 

iPhone 11

Posted on Sep 7, 2020 11:25 AM

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Sep 8, 2020 8:46 AM in response to moheny In response to moheny

Hello moheny,


It sounds like you're experiencing some issues connecting with your AirPods after placing them in the case. We will be happy to help.


Are these currently connected solely to your iPhone and not any other devices? The reason that we ask, is that if they are set up on any other device, it may be defaulting to another device. We would recommend forgetting the AirPods from any subsequent device and then testing this issue.


Also, let's rule out any sources of interference. This article can help: Resolve Wi-Fi and Bluetooth issues caused by wireless interference


Next, try the steps in this article: If your AirPods won't connect


Finally, if the issues persists contact Apple Support: Contact Apple for support and service


Cheers!

Sep 8, 2020 8:46 AM

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Question: AirPods Pro working only on first paring