cannot download free apps
have an iphone 8 plus and cannot download free apps asks for touch ID and does nothing circle turns and nothing happens.
What am I doing wrong.
User profile for user:
jdo_apple
User level:
Community Specialist
Hi ckfun,
We understand that you're currently unable to download apps from the App Store, and we'll gladly assist. To clarify, are you able to download apps by entering your Apple ID password instead of using Touch ID? If not, let's try to use the steps in the resource below and isolate the problem a bit more.
If you can’t download or update apps on your iPhone or other Apple device
Let us know what you find, and we'll keep working from there.
Best regards!