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Question: can't startup my MacBook

Hi everyone,

I'm facing problems starting up my MacBook. At the beginning my MacBook began restating unexpectedly. After that I tried to erase my MacBook to avoid the restaring problem, and when I erased my MacBook, whenever I turned it on it shows a white flashing folder with question mark. Then I started looking for solutions in the internet. I tried reinstalling macOS but it always restarts before completing the installation. I also tried the first aid and it shows me exit code is 8, repair failed and operation failed. I tried almost everything to fix this problem. My online classes just started and I need my computer for my projects. The biggest problem is I'm returned to home country due to coronavirus and I couldn't find authorised Apple store to diagnose my computer in order fix it. I attached two pics below the black pic is the one showing up since the problem started, and the other one is the exit 8. I hope someone could help me and thanks.


MacBook Pro 13″, macOS 10.15

Posted on Sep 7, 2020 12:19 PM

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Sep 7, 2020 5:43 PM in response to a7md98 In response to a7md98

Do you have a Time Machine backup to Restore to/from?


https://support.apple.com/guide/mac-help/revert-to-a-previous-macos-version-mh15216/mac


You generally have to erase the whole drive to fix those APFS errors.


Have you clicked on the top choice on the left & tried First Aid?

Sep 7, 2020 5:43 PM

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Sep 7, 2020 6:44 PM in response to a7md98 In response to a7md98

I thought you were running from Recovery???


Repair a storage device in Disk Utility on Mac

Disk Utility can fix certain disk problems—for example, multiple apps quit unexpectedly, a file is corrupted, an external device doesn’t work properly, or your computer won’t start up. Disk Utility can’t detect or repair all problems that a disk may have.

If you run First Aid on a disk, Disk Utility checks the partition maps on the disk and performs some additional checks, and then checks each volume. If you run First Aid on a volume, Disk Utility verifies all the contents of that volume only.

  1. In the Disk Utility app  on your Mac, choose View > Show All Devices.
  2. Note: If you’re checking your startup disk or startup volume, restart your computer in macOS Recovery, select Disk Utility in the macOS Utilities window, then click Continue. If you check your startup volume (Macintosh HD), make sure you also check your data volume (Macintosh HD - Data).

  3. In the sidebar, select a disk or volume, then click the First Aid button .
  4. If Disk Utility tells you the disk is about to fail, back up your data and replace the disk—you can’t repair it. Otherwise, continue to the next step.
  5. Click Run, then click Continue.
  6. If Disk Utility reports that the disk appears to be OK or has been repaired, you’re done. You can click Show Details to see more information about the repairs. Otherwise, you may need to do one of the following.
    • If Disk Utility reports “overlapped extent allocation” errors, two or more files occupy the same space on your disk, and at least one of them is likely to be corrupted. You need to check each file in the list of affected files. Most of the files in the list have aliases in a DamagedFiles folder at the top level of your disk.
      • If you can replace a file or re-create it, delete it.
      • If it contains information you need, open it and examine its data to make sure it hasn’t been corrupted.
    • If Disk Utility can’t repair your disk, or you receive a report that the First Aid process failed, try to repair the disk or partition again. If that doesn’t work, back up as much of your data as possible, reformat the disk, reinstall macOS, then restore your backed-up data.

If your Mac has a Fusion Drive and you see a flashing question mark or alert, see the troubleshooting section of the Apple Support article About Fusion Drive, a storage option for some Mac computers.

If you continue to have problems with your disk or it can’t be repaired, it may be physically damaged and need to be replaced. For information about servicing your Mac, see Find out how to service or repair your Mac.






??

Sep 7, 2020 6:44 PM

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Question: can't startup my MacBook