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Question: Can’t update - no internet connection

For some reason i can’t update my phone and I’m getting a msg that says - unable to update because I’m no longer connected to the internet ... BUT I AM CONNECTED ...

what do I do?

Posted on Sep 7, 2020 12:11 PM

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Sep 7, 2020 12:53 PM in response to dasi160 In response to dasi160

  • Make sure that you are connected to a stable WiFi Network
  • Make sure that your iPhone is charged more than 50% (Better to just plug the iPhone to Power)
  • Make sure that VPN is set to OFF
  • Make sure that Low Power Mode is set to OFF


Then try again.


Axel F.

Sep 7, 2020 12:53 PM

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Question: Can’t update - no internet connection