Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to cancel a VPN subscription when it doesn’t have that button

I want a refund and to cancel my subscription to Switcherry VPN because it’s taking money from me when I’m not even using the app or opening it up and when I go to cancel the subscription the button to cancel it, isn’t there!! I’m frustrated about this problem so please fix it and I would like to cancel it!! Just anything please!

Posted on Sep 7, 2020 9:47 PM

Reply
Question marked as Best reply

Posted on Sep 7, 2020 11:00 PM

Hello w33b,

please reference below!


If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.


Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.

Get help with subscriptions that aren't billed through Apple.


Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.

Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?

1 reply
Question marked as Best reply

Sep 7, 2020 11:00 PM in response to w33b

Hello w33b,

please reference below!


If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.


Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.

Get help with subscriptions that aren't billed through Apple.


Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.

Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?

How to cancel a VPN subscription when it doesn’t have that button

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.