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Apple Watch black screen

I just bought apple watch series 5 last week,

out of nowhere the screen is totally black but the watch responding normally,

all troubleshooting has been done from my side, force restart & put it on the recharger for a long time but the problem still exists

Posted on Sep 9, 2020 3:16 AM

Reply
5 replies

Sep 10, 2020 6:51 AM in response to Amounir3

Hi Amounir3,


We understand that your Apple Watch's screen is blank, and we want to help. It sounds like you already did some good troubleshooting, and we appreciate that.


You mentioned that the Apple Watch is still responding normally; can you let us know more about that? For example, are you hearing sounds coming from it, or something else?


If the Apple Watch seems as though it's not powering on fully, there are some additional steps and information on the following page that may help:


If your Apple Watch won't charge or it won't turn on


If your Apple Watch seems to be powered on, but the display remains blank, can you let us know if you recently adjusted the "Always On" settings before this issue began? You can find more information about the "Always On" feature, and how to interact with your Apple Watch here:


Use the Always On feature with your Apple Watch Series 5


Thanks!

Sep 10, 2020 7:53 AM in response to Amounir3

Amounir3,


Thanks for letting us know. If you had the "Always On" setting enabled, that will cause the Apple Watch to ignores swipes when your display is dimmed to prevent accidental input. Just to confirm, if you use the steps under the "How to interact with your watch" part of the second link we provided in our initial response, does that seem to change anything?


Prior to the screen going blank, did you see any error messages or alerts on your Apple Watch, or its paired iPhone? If so, what did the error say?


Also, since you mentioned force restarting your Apple Watch previously, can you let us know if you used the steps under the "Force restart your Apple Watch" part of this page? How to restart your Apple Watch


Thank you!

Apple Watch black screen

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