I have uninstalled Nielsen from my Mac
downloads and have emptied trash and have rebooted BUT Nielsen Audio is still in my sound preferences, and I have no sound - it appears to default to Nielsen
rre-
MacBook Pro 13″, macOS 10.13
Thanks Les. The problem was that I deleted, rather than uninstalled the Nielsen app and the Nielsen sound remained and took over no matter what I did.
I was able to solve the problem after I contacted Nielsen. I had to open up my account again with them, reinstall, and then uninstall the program. Problem solved. The Nielson sound app, Netsight, is insidious.
Thanks Les. The problem was that I deleted, rather than uninstalled the Nielsen app and the Nielsen sound remained and took over no matter what I did.
I was able to solve the problem after I contacted Nielsen. I had to open up my account again with them, reinstall, and then uninstall the program. Problem solved. The Nielson sound app, Netsight, is insidious.
Hi robin4k,
It sounds like you tried to delete or uninstall that program from your Mac, but it's still appearing, is that right? We'd love to help.
Just to clarify, did you use these exact steps to delete that program from your Mac? How to delete apps on your Mac
If you did use the steps in the above article to delete that program, can you let us know if you've restarted your Mac as well? If you haven't restarted your Mac yet, please do so using the following steps, and let us know if that changes anything: Log out, sleep, restart, or shut down your Mac
You also mentioned that your Mac has no sound because the sound seems to default to Nielsen Audio; are you able to change the sound output settings manually by using these steps? Change the sound output settings on Mac
Thanks!
👍
sudo kextcache --clear-staging;
sudo rm -rf /System/Library/Extensions/Nielsen*
Run the above in Terminal and restart your machine.
Remove Nielsen audio from my Mac
