You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: momo643
momo643 Author
User level: Level 1
8 points

safari showing black screen on YouTube

I have a MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports) whenever I try to play a video the screen is black and when I click on the video it comes up with this message : An error occurred. Please try again later. (Playback ID: zQEdm05KQaMgEFPs) also I have realised the playback id is always different . when I remove my Adblock it works perfectly fine but it never used to do this before Ive had the blocker for some time now never happened before please help me fix this .

MacBook Pro 13″, macOS 10.15

Posted on Sep 9, 2020 11:04 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,519 points

Posted on Sep 9, 2020 12:54 PM

The problem is the Safari extension you are using. You need to disable it when watching YouTube. AdBlock may have had an update which caused the change.

View in context

Similar questions

3 replies

safari showing black screen on YouTube

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up