I need access to my iTunes Store
I’m unable to access my App Store and iTunes
iPhone 5s, iOS 12
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I’m unable to access my App Store and iTunes
iPhone 5s, iOS 12
Based on your screenshot, that isn't a disabled account. The following may help: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
If not, the last line in the related topics section has information on contacting Apple.
Based on your screenshot, that isn't a disabled account. The following may help: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
If not, the last line in the related topics section has information on contacting Apple.
Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
Contact Apple support. See the instructions in: https://support.apple.com/en-us/HT208856
[Image Edited by Moderator to Remove Personal Information]
Can you explain why my account is disabled
No. This is primarily a user-to-user support forum; other Apple users like you.
WTF. When ever I try to turn on my App Store and iTunes it shows me off
I need access to my iTunes Store