Ghost Touch iphone 11

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Level 1

21 points

Ghost Touch iphone 11

Hi everyone, I bought my iPhone 11 on april 3th , and it is still perfect. Never dropped it or so. I experience ghost touch problems the last couple days ,screen moves slowly to the right and down. I can’t touch some letters, or the screen reacts without touching. For example, i wanna touch the Y but the ‘it’ touches the U and I..Or moves very fast, on whatsapp or instagram. It opens the camera. And so on. Resetting phone with volume up down power method helps ,but not for long ( maybe for 30 mins) i did reset (the settings) and it did nothing.I’m on the latest software (13.7). Is it a virus, bug, software/hardware problem? What can i do?

iPhone 11, iOS 13

Posted on Sep 9, 2020 3:53 PM

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Answer 1

Best reply

AgirRod

Level 1

128 points

Sep 9, 2020 11:41 PM in response to Sim616

If issues still persists, then is possible this may be hardware related issue but to verify it may required some troubleshooting to narrow it down to hardware failure of the device.

there are ways to narrow down the issue to verify if it is a hardware issues but it may involve some software troubleshooting such as restoring the device to factory setting through iTunes.

If the issues it’s related to to software, then restoring the device may resolve the issues. Doing this will erase your data, so it recommended that you back up our phone before proceeding.

How to back up your iPhone, iPad, and iPod touch :

https://sup https://getsupport.apple.com/

If you see the Restore screen on your iPhone, iPad, or iPod touch :

https://support.apple.com/en-us/HT203122

If it is hardware issues, then its possible that display sensors are just too sensitive in which can cause unexpected touches.

If it is hardware, then my recommendation is to set up an appointment at an Apple authorize service provider to get the device service or repaired based on diagnostics performed by service provider.

Apple customer support/appointments:

https://locate.apple.com/

https://getsupport.apple.com/

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