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iPad 6gen stuck on Apple logo and is not recognized to iTunes on a Windows PC

I have an iPad 6 gen that I bought at I think 2018. It is stuck at the Apple logo (the one you see at startup). I can force restart the device, when I do that the Apple logo disappears then appears again. I was able to reach the diagnostics app where it last said that it was 93% battery. It has iPadOS 13 and I did not jailbreak it. Any help is appreciated.

iPad, iPadOS 13

Posted on Sep 9, 2020 3:57 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2020 4:06 PM

Try going through these steps to see if you can get iTunes to see your iPad. If you can, then you should be able to restore the device.

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


You can also try to force the iPad into recovery mode and see if it works.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

1 reply
Question marked as Top-ranking reply

Sep 9, 2020 4:06 PM in response to -_123_-

Try going through these steps to see if you can get iTunes to see your iPad. If you can, then you should be able to restore the device.

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


You can also try to force the iPad into recovery mode and see if it works.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

iPad 6gen stuck on Apple logo and is not recognized to iTunes on a Windows PC

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