Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I just received my new iMac Pro and it won’t get past the screen where it toggles between the mouse and the keypad. Does this mean they have to be charged before anything else can happen?

I just received my new iMac Pro and it won’t get past the screen where it toggles between the mouse and the keypad. Does this mean they have to be charged before anything else can happen?

Posted on Sep 9, 2020 4:15 PM

Reply
Question marked as Best reply

Posted on Sep 9, 2020 4:25 PM

Connect both to the computer with the USB to Lightning cable to pair them with the computer. You have to remove the cable from the mouse for it to work, but can leave the keyboard connected.

2 replies

I just received my new iMac Pro and it won’t get past the screen where it toggles between the mouse and the keypad. Does this mean they have to be charged before anything else can happen?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.