Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

activation lock

I recently bought an after-market iPad. While I was setting up the device, I realized the device is locked. As I do not know who the previous owner was. How do i go about unlocking the device and carry on with the setup using my own Apple-ID.

iPad mini, iOS 12

Posted on Sep 9, 2020 8:33 PM

Reply
Question marked as Best reply

Posted on Sep 9, 2020 8:36 PM

That objective is impossible without the cooperation of the previously authorized owner.


The best outcome that you can hope for is to get your payment refunded.

2 replies

activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.