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I bought a ipad and it says I need the previous owners info and I dont know who or where the previous owner is. What can I do?

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Sep 9, 2020 9:57 PM

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Question marked as Top-ranking reply

Posted on Sep 10, 2020 3:11 AM

If you have acquired a previously used iPad - and you do not know the owner - there is very little that you can do.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Sorry - but you’re short of options.


The All Too Common SAD Reality of Buying … - Apple Community

2 replies
Question marked as Top-ranking reply

Sep 10, 2020 3:11 AM in response to Cool_Collins

If you have acquired a previously used iPad - and you do not know the owner - there is very little that you can do.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Sorry - but you’re short of options.


The All Too Common SAD Reality of Buying … - Apple Community

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