Hi,
My friend lose his icloud password, and when he tried to reset the password it asked for a phone number, while that's number doesn't belong to him, he can't even see the whole phone number so he can call it.
the icloud was opened using his gmail account, the icloud account is like EXAMPLE@gmail.com not EXAMPLE@icloud.com, and he still have access to this gmail, but not the icloud, how can he reset it using the email when it is not in the options?!
contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
If you only get the phone number option, contact Apple ID Support for assistance.
See if you/he can get an email option. Enter the Apple (iCloud) ID and click Forgot Password.
No, he don't have the email recovery option, the only option is the phone number while he don't even know who or how that number got into the account in the first place, he don't even know the number!
note that the email that is used on icloud is a gmail email and still working and have access to he gmail account
He still have access to his gmail, the same email is used to login in icloud!
Lost icloud password and recovery method.
