Missing Apple News App, iOS 13.7, iphone 7.

Question

Level 1

8 points

Missing Apple News App, iOS 13.7, iphone 7.

Hello,

I have a maddening problem...

Even with the earlier iOS (13.something), the Apple News App disappeared. I still get some headlines on the home screen but I cannot open the News app itself. It simply does not seem to exist on my phone. This persists with iOS 13.7.

What I have checked/tried:

I searched for it. (Sweep to the leftmost screen, type "News" in the search field. Various other News items come up but not the Apple News app.
Checked Settings>Screen Time > Content & Privacy Restrictions > Allowed Apps. I have it off. I also tried with it on but then 'News' is turned on under Allowed Apps.
My region is set to United States
Went to the App Store. Found Apple News intending to redownload it. The only option offered is "Open", therefore obviously recognizing it as an app already on the phone. When I click on Open, it (falsely) states: "Restrictions Enabled. Certain apps, features, or services can't be seen or used when Restrictions are on. To use this app, turn Restrictions off". But restrictions _are_ already off. Tried turning them on/off again and powering off. No change, no luck.

There seems to be a bug in this iOS...

Could someone help??

iPhone 7, iOS 13

Posted on Sep 10, 2020 1:57 PM

Reply

Answer 1

Sep 10, 2020 2:38 PM in response to MeYanni

Turn Content & Privacy Restrictions ON. Then tap Allowed Apps. Is the switch on for News?

Are you under 18, and is your phone part of Family Sharing? If it is then the master family account can set restrictions on your phone.

Is your phone issued by a company or school, or is there a company or school email account on the phone? If so the administrator can set restrictions also.

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Answer 2

Didi11p

Level 1

4 points

Sep 15, 2020 5:57 PM in response to MeYanni

I have the same exact problem. Contacted support and was told the restriction screen pops up to several users and it’s not just the news app that is being blocked. The only thing they were able to suggest is to reset with iTunes. I did but didn’t work. Same with iCloud back up.

Sure used to be better!

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Answer 3

MeYanni Author

Level 1

8 points

Sep 15, 2020 6:03 PM in response to Didi11p

Thank you, Didi. It seems to be a bug.

I did not have the backup issue you had but for about a year or so I could not log onto iCloud 80% of the time which seemed to log me off twice every week.

Thanks again, maybe someone is listening and will offer a solution

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Answer 4

MeYanni Author

Level 1

8 points

Sep 15, 2020 6:07 PM in response to Lawrence Finch

Thank you for the thoughtful suggestions, Lawrence. All of these have been checked and none is the issue.

I am (well) over 18.

This is a personal phone

The family plan is not the reason

All restrictions issues have been vetted carefully

Alas, it seems that Apple has a bug...

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Answer 5

Sep 15, 2020 6:20 PM in response to MeYanni

Glad it worked! It happened to me last year (iPhone 7+). Took me forever to figure it out. I restored the phone from a back up. I reset all the settings. I really don't even remember how I figured it out.

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