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hacked account

think my apple id got hacked for purchases. we have charges that we did not make

iPhone 11, iOS 13

Posted on Sep 10, 2020 2:24 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2020 2:38 PM

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


See the Apple Support article(s) below. Link to contact Apple Support in the article below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.

1 reply
Question marked as Top-ranking reply

Sep 10, 2020 2:38 PM in response to beckyschultz

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


See the Apple Support article(s) below. Link to contact Apple Support in the article below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.

hacked account

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