macbook pro 16 wont turn on

intolaomair Said:

"macbook pro 16 wont turn on"

Faulty Device:

Perhaps this is a Faulty Device?:

Right now, there is Send-in Service. So, is this 2017 MacBook Pro still covered under AppleCare? If so, see if Send-In Service is an option to you. This may be a Faulty Device. So, contact Apple Support and request this be looked into.

How Send-In Service Works:

1. They’d: ship you a box
2. You’d: ship it back
3. They’d: look at it
4. You’d: get a new one, if approved.

• Apple Contact Us:

--- Contact Us - Choose Locations

--- USA: 1(800)MY-APPLE

--- Proceed from there as Necessary

IV. NOTE:

Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.

intolaomair Said:

"macbook pro 16 wont turn on"

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I. Boot into Safe Mode:

Hold Down: the shift key upon boot. While in Safe Mode, cashes are set aside, and login items do not run when logged in. So, see if you can log in using Safe Mode.

II. Reset the NVRAM too:

What it could be is the power management settings. Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for Power and for Ports) become manipulated, technically. So, reset the SMC and NVRAM. Your power adapter may not be being seen promptly by the ports, or your battery may not be charging affectively. By reseting these, all of the ports would be configured to how they should be. Note that you may need to perform each reset thrice. This can be time consuming, to be certain you have the time to do so.

III. Boot into Recovery Mode:

1. Hold Down: command + R upon boot.
2. Go in to: Disk Utilities
3. Select: the hard drive
4. Click: First Aid

See what happens.

And, if nothing above works...

IV. Reinstall the macOS:

Nothing would be lost. It's just that misplaced items would be placed back to where they should be and corrupt system files would be replaced by clean files. Go Here: Reinstall macOS - Apple Support. Use the third bulleted method: [command + r].

V. References on Power Issues:

• If your Mac doesn't Turn on - Apple Support

• If your Mac doesn't Turn on or Start Up - Apple Support

• Turn on (Start Up) your Mac - Apple Support

• If your Mac Battery won't Charge - Apple Support

Hi itolaomair,  

I'm in the same situation, when I open the lid of my brand new Macbook Pro 16 for the first time it does not power on. I also ordered my Macbook in early April and just now got it in my hands and opened the box to find this exact situation. What was the problem? Did Apple exchange your macbook or was it repaired? 

Tahnk you! 

Hi,

You'd better make Genius Bar reservation if your neighborhood retail Apple Store is open or find near opened Apple Authorized Service Provider to be examined it.

I suppose it's a hardware related issue.

https://www.apple.com/retail/geniusbar/

https://locate.apple.com/findlocations

Either your battery or your charger has likely failed.

Contact Apple Support directly and they can walk you through your options, but yes, your machine will need to be examined.

Contact - Official Apple Support

Hi,

Resetting SMC could solve battery and power related issues.

https://support.apple.com/en-us/HT201295