User profile for user: viveklucky
viveklucky Author
User level: Level 1
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Blurry text and less resolution external monitor BenQ with MacBook pro

Hi I am using macbook pro with macOS catalina 10.15.6 and Benq monitor GW2480 24-inch and facing the resolution issue. It works in perfect resolution with windows system. But with mac it does not. I am using belkin dock to USB C to HDMI to connect to monitor (Belkin USB-C Multimedia Hub with Tethered USB-C Cable (USB-C Dock for Mac OS and Windows USB-C Laptops)

) . I can't see where is the actual issue. I tried everything .I also tried using custom resolution via SwithRex x but all i can see is blurry text and current resolution in monitor remains 1080 rather than 1920 x 1080. I am not sure where the issue is exactly. Is it with Belkin dock adapter or mac OS update or monitor.

Posted on Sep 11, 2020 12:00 AM

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User profile for user: DiZoE
DiZoE
User level: Level 4
3,033 points

Posted on Sep 11, 2020 2:22 AM

Hey there! Looks like you’ve already tested, possibly the chords and ports, etc. Hopefully this article can help:


Get help with video issues on external displays connected to your Mac:


https://support.apple.com/en-us/HT201177


If not, and the hardware is compatible and working as it should, there may be a technical reason it’s not.


For sure, I’ve seen display software installed that has caused similar issues, safe boot is always a good test for that:


https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac


Double checking the specs of the device and the external monitor is always a good step, if you have t already. Depending on the model of your MacBook Pro of course:


https://www.apple.com/macbook-pro-13/specs/



Either way, hope it works out okay!

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User profile for user: DiZoE
DiZoE
User level: Level 4
3,033 points

Sep 11, 2020 2:22 AM in response to viveklucky

Hey there! Looks like you’ve already tested, possibly the chords and ports, etc. Hopefully this article can help:


Get help with video issues on external displays connected to your Mac:


https://support.apple.com/en-us/HT201177


If not, and the hardware is compatible and working as it should, there may be a technical reason it’s not.


For sure, I’ve seen display software installed that has caused similar issues, safe boot is always a good test for that:


https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac


Double checking the specs of the device and the external monitor is always a good step, if you have t already. Depending on the model of your MacBook Pro of course:


https://www.apple.com/macbook-pro-13/specs/



Either way, hope it works out okay!

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Blurry text and less resolution external monitor BenQ with MacBook pro

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