My iPad still locked to a iCloud account

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My iPad still locked to a iCloud account

I’ve recently damaged my iPad, I have insurance with John Lewis. A company called greenbridge technology picked the iPad up to repair it. Before they picked it up they told me to erase my iCloud account and reset the iPad. I done both well I thought I had, but received a message from them today saying my apple device is still locked to an iCloud account. But I can’t find the device on my iCloud account or find my device. Could you help to erase the account

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Sep 11, 2020 12:24 PM

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Answer 1

Niel

Community+ 2026

Level 10

746,147 points

Sep 11, 2020 12:37 PM in response to iCloud-locked-account

Supply Apple with it and its purchase receipt.

Zinacef: Occasionally, a removal doesn't take. When this happens, the Apple ID involved can no longer unlock it, and the only solution is to have the lock bypassed.

(183940)

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Answer 2

zinacef

Level 10

89,000 points

Sep 11, 2020 12:41 PM in response to Niel

Niel - hadn't known that, thanks, much appreciated!

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Answer 3

zinacef

Level 10

89,000 points

Sep 11, 2020 12:29 PM in response to iCloud-locked-account

The only way to unlock the device is for you to login to the device with your credentials (Apple ID & password). If you cannot find the device on your account, it sounds like it was successfully removed.

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My iPad still locked to a iCloud account

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