I had forgotten my password and tried to sign into iPad several times and my
“iPad is Disabled” connect to iTunes.
my problem is I cannot connect to iTunes to disable my iPad.
please let me know what I need to do.
thank you
Mary
iPad mini, iOS 9
If you have a computer running the latest version of iTunes, or a Mac running iTunes or Finder (dependong on the macOS version) you should be able to connect your device to re-gain access to that disabled iPad.
But you must to perform specific gestures while connecting your iPad, as per these instructions:--> If you forgot the passcode on your iPad, or your iPad is disabled
If you do not have a computer, borrow one from your friends, or ask for help at an Apple Store or Authorized Service Provider
Regards
Giulio
If you have a computer running the latest version of iTunes, or a Mac running iTunes or Finder (dependong on the macOS version) you should be able to connect your device to re-gain access to that disabled iPad.
But you must to perform specific gestures while connecting your iPad, as per these instructions:--> If you forgot the passcode on your iPad, or your iPad is disabled
If you do not have a computer, borrow one from your friends, or ask for help at an Apple Store or Authorized Service Provider
Regards
Giulio
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If your iPad is not recognised by your PC/Mac, this support page may be helpful with troubleshooting the problem:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
iPad is disabled
