You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

iPad Pro 12.9

My iPad froze during installation of upgrade and the screen only shows the Apple. I am unable to turn it off or do anything

iPad Pro, iPadOS 13

Posted on Sep 12, 2020 12:23 PM

Top-ranking reply

Community+ 2024

Level 10

291,248 points

Posted on Sep 12, 2020 12:59 PM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If the iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

View in context

Similar questions