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Account froze

Can’t make a payment, it just says pending for over an hour. It states account is locked when I try to get an app to download, can I over ride this to send money to someone

iPhone XR, iOS 13

Posted on Sep 12, 2020 10:38 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 13, 2020 6:14 AM

If your apple ID has been disabled follow these steps:

If your Apple ID is locked or disabled - Apple Support


If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

1 reply
Question marked as Top-ranking reply

Sep 13, 2020 6:14 AM in response to Cgant415

If your apple ID has been disabled follow these steps:

If your Apple ID is locked or disabled - Apple Support


If your account is disabled in iTunes you will need to contact apple to be able to unlock it.


More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support


Good luck!

Account froze

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