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anyone with a iPhone 11/pro/pro max running iOS 13.6 or 13.7 noticed that sometimes, if you lock the screen then wake the screen again immediately after you lock it, the top left where it should say the carrier actually displays the time like how it does when the screen is unlocked? Keep in mind, this only happens when locking and waking from the home page and with Face ID active.
[Re-Titled by Moderator]
iPhone 11 Pro, iOS 13
Hi DanneyT3,
Thanks for getting back to us with the additional details. Do you have access to a computer that you can connect the iPhone to? If so, we'd like to further rule out potential software issues. This can be done by creating a backup of your data, then update the iPhone while in recovery mode following the steps in the resources below. When you update the iPhone in recovery mode, it will attempt to place a new copy of iOS on the iPhone without erasing any data:
Take care.
Hello DanneyT3,
Thank you for using Apple Support Communities! We understand that you've been experiencing an intermittent issue with your iPhone showing the time in the status bar instead of carrier information if the display is woke immediately after being locked.
To help us get a better idea of what you're experiencing, does the time switch to the carrier information if you don't finish unlocking your display from the point shown in your screen shot? Is there any change if the display is set to Dark Mode versus Light?
Use Dark Mode on your iPhone, iPad, or iPod touch - Apple Support
Cheers!
Hi DanneyT3,
Since the iPhone is already up-to-date on iOS 13.7, there's two ways to reinstall the software in case there's any potential bugs that exist in the copy of iOS that's already on your device. The first of which would be to place the iPhone in to recovery mode and update it using the steps in the previously provided resource. While it wouldn't update the iPhone beyond iOS 13.7, it would still reinstall the software. The other option is to restore your iPhone, which will also reinstall the software:
Restore your iPhone, iPad, or iPod to factory settings
Additionally, iOS 14 is being released on September 16th (iOS 14 - Apple) so you may want to wait on the above steps until you've updated to iOS 14 and tested the behavior:
Update your iPhone, iPad, or iPod touch
Cheers!
No, if I don’t do anything, it will stay like that. The time will only switch if I swipe up as if I was going to unlock my phone. Even if I lock the screen and wake it again, it will stay like that until I slightly swipe up as if I was going to unlock my phone.
Also, I tried dark mode and it’s the same although now, whether light or dark mode, sometimes it will show the carrier but the carrier will be significantly more dim than the rest of the screen just like how the time looks in my previous screenshot. And sometimes it will do the time instead of carrier thing as well.
What do you mean when you say update? Because, I’m currently on the latest software (iOS 13.7)
iPhone showing time in status bar instead of carrier information
