Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: cecexue
cecexue Author
User level: Level 1
4 points

Photos app not opening

My photos app is not responding. I think it has to do with a corrupted file in my library. Holding down command and option does not open up a dialogue for me, is there another way to access the library repair tool?

MacBook Pro 13″, macOS 10.13

Posted on Sep 13, 2020 11:10 PM

Reply
Question marked as Best reply
User profile for user: léonie
léonie
User level: Level 10
195,587 points

Posted on Sep 14, 2020 2:15 AM

Is the system version show below your post still valid?  macOS 10.13? Or have you already upgraded to Catalina ?


You may want to test, if Photos is able to run at all, if you launch it directly from the Applications folder. This will ensure, that you are not using an old alias in the Dock or on the Desktop, that is incorrectly linked.

  • Open the folder Applications and double click the Photos.app there. Does it launch this way?
  • If not, hold down the options key ⌥ while you double click the Photos.app in Applications.
  • Release the options key when the library chooser dialog appears and select to create a new library. Test a bit with the new library by importing a few photos. Does that work?
  • If yes, quit Photos again, then try again to double click the library.


If Photos is working on anew library, but not on your main library, make sure, the new library is in a suitable location. It must not be on a network volume or a volume, that has been used for Time Machine backups and it must not be in a synced folder (Dropbox, iCloud Drive, Google Drive).


View in context

Similar questions

1 reply
Question marked as Best reply
User profile for user: léonie
léonie
User level: Level 10
195,587 points

Sep 14, 2020 2:15 AM in response to cecexue

Is the system version show below your post still valid?  macOS 10.13? Or have you already upgraded to Catalina ?


You may want to test, if Photos is able to run at all, if you launch it directly from the Applications folder. This will ensure, that you are not using an old alias in the Dock or on the Desktop, that is incorrectly linked.

  • Open the folder Applications and double click the Photos.app there. Does it launch this way?
  • If not, hold down the options key ⌥ while you double click the Photos.app in Applications.
  • Release the options key when the library chooser dialog appears and select to create a new library. Test a bit with the new library by importing a few photos. Does that work?
  • If yes, quit Photos again, then try again to double click the library.


If Photos is working on anew library, but not on your main library, make sure, the new library is in a suitable location. It must not be on a network volume or a volume, that has been used for Time Machine backups and it must not be in a synced folder (Dropbox, iCloud Drive, Google Drive).


Reply

Photos app not opening

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up