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My iPhone X has black screen and turns to bright yellow green when I pick it up, but non-responsive

iphone X has black screen that is non-responsive, no sounds, etc

iPhone X

Posted on Sep 14, 2020 9:27 AM

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Question marked as Top-ranking reply

Posted on Sep 14, 2020 3:21 PM

Hi, you can check this: If your iPhone, iPad, or iPod touch won't turn on or is frozen


If the issue persists, you can bring your phone to the Apple Store or Apple Authorized Service provider. You can book an appointment on getsupport.apple.com or use the Apple Support app.

5 replies

Sep 14, 2020 3:13 PM in response to Hairsaviour

My first thought when I read this is that you have (inadvertently?) zoomed in on your Lock Screen image.


When you do this, the screen may focus on part of the image (in my case it's usually part of a red ball in the picture), making it hard to see any controls.


Try the odd combination of a three-finger double-tap to zoom back out.


Might not help, but it can't hurt to try, and quicker than a Genius Bar.

My iPhone X has black screen and turns to bright yellow green when I pick it up, but non-responsive

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